Terms and Conditions

    1. Estimates and Expenses

      Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral, however we will give you a best estimate of such charges on the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. Our normal practice is to ask for advance payment of our anticipated disbursements, as set out in the estimate. Any advance payment will be deducted from our final invoice.

    2. Terms of Payment

      The Company will forward its final invoice to another person when so instructed by the client. The client is however personably liable for making payment in full of all Company charges and disbursements and simply forwarding the final invoice to another person will not discharge that liability. The client remains liable to the Company until full payment is received by it. The client also remains liable for any outstanding balance due to the Company which (in applicable cases) is not discharged by the nominated other person, the DWP or whoever is administrating the deceased’s estate and in any case the client is responsible for ensuring that payment terms. Please note: We reserve the right to ask for full payment in advance before providing any of our services.

      The Direct/Simple Funeral

      Full payment for The Direct/Simple Funeral must be made within 72 hours of arranging the funeral. Failure to do so may result in the funeral arrangements being delayed or cancelled.

      Traditional Adult Funerals

      a) 50% deposit payment due within 72 hours of arranging funeral.
      b) An invoice for the remaining 50% balance will be sent approximately five days after the funeral.
      c) Payment is due within 30 days of the funeral date.
      d) Payment methods: Cheque, credit/debit card, cash payment or BACS transfer.

      Deposit

      We would respectfully ask that a deposit amounting to 50% of the total funeral cost is paid within 72 hours of arranging the funeral. Failure to do so may result in the funeral being delayed or cancelled. Final Invoice; If you fail to pay us in full on the due date we may charge you interest; in accord with the Late Payment of Commercial Debts (Interest) Act 1998, before or after any judgment, unless a court orders otherwise. We may recover (under clause 3) the cost of taking legal action to make you pay.

    3. Indemnity

      You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms. This means that you are liable to us for losses we incur because you do not comply with these terms, for example we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.

    4. Data Protection

      Words shown in italics are defined in the Data Protection Act 1998 (“the Act”). We respect the confidential nature of the information given to us, and where you provide us with personal data (“data”) we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and can, by applying to us in writing and paying a fee, receive copies of that data.

    5. Conduct

      Our Code of Practice requires that we provide a high quality service in all aspects. If however, you have anyquestions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction then please contact: The Funeral Arbitration Scheme, 618 Warwick Road, Solihull, West Midlands B91 1AA, who provide independent conciliation and arbitration through the Chartered Institute of Arbitrators. All dates and times provided cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, using the details provided and advise you of alternative arrangements.

    6. Disclaimer

      Luke Allum Funeral Directors Ltd will not under any circumstances be held liable to the Client for any loss, claimor liability of whatever nature caused by the acts or omissions of any third party service provider.

    7. Agreement

      Your continuing instructions will amount to your continuing acceptance of these terms of business. Any waiver or variation of these terms is binding in honour only unless: – made (or recorded) in writing; – signed by one of our directors; and – expressly stating an intention to vary these terms. Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted: – it will not affect the enforceability of any other of these terms; and – if it would be enforceable if amended, it will be treated as so amended. Nothing in these terms restricts or limits our liability for death or personal injury. English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive Jurisdiction.

    8. Termination

      This agreement may also be terminated before the services are delivered: (1) by us if you fail to honour your obligations under these Terms and (2) by you communicating to us in writing, terminating your instructions. If you terminate your instructions or if we decide to terminate our services, you will be invoiced for all third party charges which we have paid or are committed to. You will also have to pay our charges and expenses according to the scale set out below:
      Termination within 2 days of due date for performing services – 100% of fees payable
      Termination within 1 week of due date for performing services – 80% of fees payable
      Termination within 2 weeks of due date for performing services – 50% of fees payable

      Right to Cancel

      (Arrangements made in the client’s home only)
      You have the right to cancel the contract if you wish. This right can be exercised by sending or taking a cancellation notice to the funeral director at any time within the period of 14 days starting on the day of the arrangement. Where applicable, payment may be required to be made in respect of any services carried out or disbursements paid, once the performance of the contract has begun and prior to the cancellation notice being received.

    9. Data:

      As outlined in our privacy policy, Luke Allum Funeral Directors collects various data to aid with the contacting us as a business. Below you can find the details of how the data is stored, controlled and used and how you can control your data.

      Types of data and how it is used:

      Types of data collected:

      a. Name and e-mail address

      Purpose of data collection:

      a. To contact us via our contact form
      b. To email you with replies to enquiries

      Who is the data shared with:

      a. Luke Allum Funeral Directors share data with no third parties

      How data is stored:

      a. Data is stored in a secure and encrypted MySQL database
      b. And may sometimes be stored on the shop PC for contact purposes in digital form on a secure PC.

      Privacy Policy:

      For our full privacy policy, please visit the Privacy Policy page

      Data Protection Officer:

      Should you need to contact the DPO, please do so on the details below:

      Luke Allum Funeral Directors
      8 Broadway
      Sheerness
      Kent,
      ME12 1AF
      01795 669534
      office@lafd.co.uk

      class=”heavy-weight”>Security:

      All data transmitted via the website is secured and encrypted via Secure Sockets Layer

      Security and all data stored in the SQL database in encrypted. Any data stored in PCs have up to data security and complex passwords.

      Data Breach:

      Should a data breach occur, the following steps will be taken:

      a. Inform the local authority within 72 hours
      b. Inform the individuals (data subjects) involved within 72 hours

      Request your personal information:

      To request the personal information held by Luke Allum Funeral Directors, please contact the Data Protection office in section 4 and the information will be sent to you.

      Updating your personal information:

      a. Contact the Data Protection Office

      Deleting Data:

      After 12 months, any and all data that has not been used for that time frame will be deleted from all storage locations including databases, PCs and paper form.

      Request your information to be deleted, cease being processed or delivered to a third party or yourself.

      Please contact the Data Protection office for any of these requests and they will be carried out with 3 working days.

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